Management Classes

Hams Management Systems

Management Classes (AMI approved)

Ultimate Service Advisor

Which two key things are critical for a great service advisor? What type of person is best suited to be a service advisor? Review of: Service advisor tools, systems, selling, estimating, and customer contact. We'll take a look at these service advisor issues and many others.

Practical Marketing

It’s much more than just buying some ads. Included are dozens of ideas, most at low cost, that you can employ to increase your sales. Topics include: drive by impressions, customer area, shop area, direct mail, write up, ROs, tracking what works, pricing, shops in your area, recommendations, referrals, oil changes, specials, new customers, existing customers, signage, after hours, people contact, inspections, displays, menus, and much more!

Efficient Shop Management

Specific procedures, systems and checklists designed to make the management of a repair shop more efficient. Covered areas include: scheduling, service recommendations, service history, staff assignments, customer write up, RO procedures, arming the tech, in shop communication, service advisor procedures, canned jobs, estimating, inventory handling, parts acquisition, quality control, customer follow up, shop care, inspections, and how to take a vacation without the shop falling apart.

Key Numbers You Need to Track and Know

What do the most profitable shops have in common more than anything else? They make sure that they keep certain key numbers within reasonable target ranges. Solid numbers are a mandatory part of the foundation of a successful shop, regardless of its size. One can be the best shop around in almost every way, but if the numbers are not right, the shop will normally struggle and often eventually close. Shop owners who want to be consistently profitable must know what the numbers are, learn how to achieve them and then follow through with plans to do so. In this class we will cover over twenty different key numbers, explain why they are critical and how other shops manage to hit them. By doing a reasonably good job with these numbers, almost any shop can be profitable.

Specialization; Is It for You?

Nothing strikes more terror in the heart of many shop owners than suggesting that they target a certain specialty and down play the others. But, could it be that you would be better off targeting certain makes or types of repair? Or, should you cast the widest net that you can? Would specialization increase or decrease your bottom line? What are the advantages and disadvantages of specialization? Will specialization grow or decrease in the future? Can any shop specialize? How would you select a specialty? Plan on a lively class as we explore this controversial topic!

Money Management - Plugging The Leaks

It is said that the average person has less fear of discussing their sex life than they do of discussing money. No wonder so many of us do a lousy job with it. Parents rarely teach us much about it, schools tend to overlook it, and those who do teach the subject are often lacking when it comes to handling money in the real world. Money issues are listed as being the major factor or one of the major factors in the majority of divorces. Money issues are the primary problem in almost every business failure. While a small number of us are naturally good with money, most of us have a hard time and often prefer to mostly ignore it and hope for the best. In this class, we will tackle the issue and show you clear cut ways to make solid improvements in how much money you have left at the end of the month. You just may be surprised that is not as difficult as you might think.

Call Tom for details about having a class at your event:

616-299-9298 or email: tom@hamsmanagementsystems.com